Frequently Asked Questions

How long does it take to receive my order?

Turnaround times vary by product, generally our production time runs 3-5 business days. Custom orders can take longer if it's an obscure resort or request. The proofing process can add up to a week if the customization is complex. We ship ground from Utah, shipping can take as long as four business days depending on location.

2023 Christmas Orders: Due to production and shipping times, any orders placed after Dec 18, 2023 will arrive after December 25.

2-day shipping is available with an additional fee if needed, the option is available at the checkout screen. For International shipments plan on five business days for shipping.

Free Shipping: Standard Shipping is currently free on orders greater than $199 to the continental US. Because of the increased cost, we cannot offer free shipping to areas outside the continental US.

I don't see (insert your favorite resort) listed. Can you make it?

Yes! Using our Custom Map listing you can choose just about any resort you'd like. Choose the material and style that best suits your decor and type the requested resorts name in the Order Notes box on the checkout page. If you have any specific questions about a resort map, email us before or after purchase at info@gnarwalls.com. Custom maps are cleaned up by our design team to ensure the cleanest piece of art for your home. 

Note on Restricted Resorts
We cannot currently make maps of any of the following resorts:
- Squaw Valley Alpine Meadows
- Mammoth Mountain
- June Mountain
- Big Bear Mountain Resort
- Stratton
- Sugarbush Resort
- Crystal Mountain
- Snowshoe
- Tremblant
- Blue Mountain
- Deer Valley Resort
- Solitude Mountain Resort
- Steamboat
- Winter Park
- Big Sky
- Jackson Hole
- Taos
- Pico
- Killington

We are currently working to get permission to print these resorts. If you'd like, we can keep you notified if/when these resorts become available. Simply send us a message by email and you will be the first to know!

Where do I put my resort choice on the Custom Map?

You'll find a notes box on the checkout page, put the desired resort names in that box and we'll be sure to make them for you. Proofs are not automatic, they must be requested specifically as this can delay production time. If you would like a proof of your artwork, you must request it either in the Order Notes at checkout or email us at info@gnarwalls.com. This needs to be done within 24 hours of the order being placed. 

What size are the resort maps? Can you make a larger size?

Specific dimensions depend on the most recent resort artwork. Lucky for all of us, each resort is different. Our Partner Resort Maps have their specific sizes listed on each product page. However, Custom Maps are designed to fit the size ranges below. Maple prints are 3/4" thick and available in small, medium, and large. Canvas prints are gallery wrapped by hand around a 1.5" thick wood frame for mediums, and a 2" thick frame for larges. Canvas prints are not available in small. 

Resort Map without Handmade Frame:
Small: 16 inch height x 20-30 inch width
Medium: 22 inch height x 30-40 inch width
Large: 30-32 inch height x 44-58 inch width
Resort Map with Handmade Frame:
Small: 17 1/4 inch height x 21 1/4 - 31 1/4 inch width
Medium: 23 1/4 inch height x 31 1/4 - 41 1/4 inch width
Large: 30-32 inch height x 44-58 inch width

How does the floating frame effect the product size?
The floating frame is an optional addition and brings the product thickness to 2" for all prints. For small and medium sizes, the frame adds 1 1/4” onto the length and width. Alternatively, the frame does not alter the large size. The 1 1/4" addition is an accumulation of the 3/8" frame thickness and the 1/4" visual space between the artwork and frame.

Yes, larger sizes are possible! A unique option is to work with our design team and divide the map into separate pieces that are cohesive on the wall. However, all canvas prints are available in custom sizing up to 48” x 96” and all maple prints are available up to 60" x 120" with custom material. Dimensions are relatively restricted to the resort map aspect ratio and artwork. Any order that is at least 58” wide or at least 46" tall will require a ‘Freight Shipping’ cost that is not included in our standard free shipping. Email us at info@gnarwalls.com to discuss your project. Let's elevate your space! 

What's the difference between the Canvas and Rustic Maple?

A lot! 
Our Gallery Wrapped Canvas prints are produced using giclée printing processes and are hand stretched onto a 1.5" (Medium) or 2” (Large) solid wood frame. It has a classic look and feel, and plays well to the artistry of the map. Canvas prints the letters are crisp, legible and the colors quite vibrant.
Our Rustic Maple prints are produced on 3/4 inch, untreated Maple wood. Each piece of wood has a character of its own. Because we don't print with white inks the grain on each piece has a unique, organic pattern which shows through the translucent printing. Since we are printing on a natural product there will be knots and natural variations in the wood grain. The effect is spectacular!

Which is better? The canvas or the rustic maple?

Both are beautiful pieces, and actually work well together when displayed in a group. One of the biggest differences between them is the sizing options. We are able to offer the Rustic Maple maps in a smaller 16 inch tall size not available in Canvas. Our Wood maps sell a bit better than our Canvas maps, but both are an excellent addition to your living space. Email us at info@gnarwalls.com for more information about our custom options.

Can you read the words on the map?

Yes! Legibility is critical on a map so all artwork is set up to ensure maximum clarity. We print only legible trail maps making it a useful art piece.

Can I see the artwork on my custom map before ordering?

Sure! Just let us know that you'd like an email with a proof when you make your request in the notes box at checkout. Proofs are not automatic, they must be requested specifically as this speeds up production time, and must be requested with in 24 hours of purchase or a $50 restocking fee for changes will be issued. 

How do the frames look?

We're glad you asked! The locally-sourced solid wood frames are handmade by a frame supplier out of SLC. A slight gap between the artwork and frame creates visual space that showcases the print. This also gives the illusion that your map is floating in the frame.
At 2" thick, the frames ensure your map is sturdy, no matter what size. Unique wood grains are slightly visible through the hand-painted black finish.
Note: For small and medium sizes, the frame adds 1 1/4” onto the length and width. Alternatively, the frame does not alter the large size dimensions. The 1 1/4" addition comes from the the 3/8" frame thickness, and the 1/4" visual space between the artwork and frame.

Can you make a map from the past?

Possibly. We have access to older maps as well, but occasionally we come across older maps that are too low of a resolution for it to meet our quality standards. Contact us at info@gnarwalls.com if you have a specific vintage map you’re interested in.

Can you make me a print of some other artwork?

Sure! Shoot us an email at info@gnarwalls.com and let's talk.

Are these made in America?

Yes! All of our production happens in Utah.

What's up with the proofing process?

If you requested a proof of your custom item you will be emailed a proof of your artwork within two days of your order. Please monitor your spam folder during that period. If we haven't heard back from you within 4 days of the proof being sent we will assume it's been approved and will automatically move your job into production. Please note that time waiting for approval of the proof will be added to normal production times.

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